Delivery Options

Freight Companies

We have two main companies and three options we can use.

There are some countries we cannot ship some products to, and we attempt to limit those at the checkout.

NZ Post

We have several freight options, including Courier Services and as well Postal Services.

In New Zealand, we only use NZ Post as we have a special Dangerous Goods licence to enable carriage around the country.

The Postal services are limited to a maximum of FOUR units under the UPU (Universal Postal Convention) rules.

DHL

This is a premium door-to-door courier service with near next-day delivery to some countries and regions.

Dangerous Goods

Please note that many of our products contain Lithium Ion Cells. We comply with UN3481 – PI967 – Section ii. These are often problematic in some countries, so we will do our best to label shipments correctly with the appropriate labels and declarations.

Country Specific Shipping Issues

United States of America – MAX four units per parcel

We don’t know what you did to upset the US Government but the US is coming down hard on unauthorised shipments into the USA.

The FDA have implemented controls so that FEDEX and DHL are unable to carry our products.

We have implemented a service via the Universal Postal Service that allows us to dispatch up to four units in a consignment. The special declaration that goes with the USA orders is below.

ITALY

Border controls do not allow any of our products to ship into Italy or Hungary