PRODUCT & STOCK

What are HQD Disposable Nicotine Vapes?

HQD vapes are disposable vape pens that contain a small amount of salt nicotine.

Are nicotine vapes legal in Australia?

Nicotine vapes are currently illegal in Australia without a valid prescription. The assumption is that every purchase you make has a valid prescription with it. Our company is based in New Zealand to ensure that we are compliant with the retailing laws.

Can i order wholesale vapes from you?

Yes we offer wholesale pricing on all of our vapes. We have provided a table just below for you to check all pricing. If you are happy to proceed, please get in touch with us via the contact us form at the top of the page.

When will my order be shipped?

We strive to ship orders out as quickly as possible according to purchasing priorities:

Orders placed on weekdays (from Monday to Friday) will be processed within 24 hours

Orders placed on weekend (Saturday and Sunday) will be processed on Monday.

Note: During the busy holiday season processing can take up to 48 business hours. Our team works hard everyday to ensure customers receive packages as soon as possible so we greatly appreciate your patience.

How to track my order?

Your shipping info would be deferred online for 2~3 working days from dispatch.

Once we have shipped it out, you can request a copy of your tracking number by sending us an email. You can send us an email by navigating to the ‘contact us’ page.

How long it takes for my order to be delivered?

Depending on which shipping option you chose, the estimated delivery times for our shipping options are as follows:

Australia Post standard: 2-5 business days

Australia Post express: 1-2 business days

Free shipping orders over $120: 2-5 business days

International shipments can vary greatly but a rough guide is between 2-3 weeks for most countries.

Lost & Undelivered Package?

Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship if you have made an error on your order.

If your item was lost in the mail (i.e. no updates for at least 7 days) we will lodge a case with Australia post on your behalf then reship if they have lost it.

Order at your own risk?

We are not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties.

All buyers must be aware of the importation laws for their country, we are not responsible for any items or packages that are stopped and/or seized by any appropriate jurisdiction and/or authority.

More Questions

If you can't find the answer to your question here, please contact our customer service team without any hesitation  Contact Us

TECHNICAL

How should I charge my disposable device?

There is a reason to call them disposable devices. Any of the disposable devices purchased from this site cannot be recharged.

Where should I dispose my used device?

Please respect laws in relation to vape disposal. The ENVIRONMENT MATTERS! After the disposable device is used up, please collect them with your regular used battery cells & throw them to the battery bin. I know this may sound bothersome, but it's our responsibility to protect the environment for our next generation.

These vapes cannot be disposed of in recycling bins or waste bins, they must be sent to a battery disposal place.

Why my device got the burn taste?

If your disposable taste burnt, that means the E-liquid is ready out and the device is not longer usable.

Why my vape is getting so hot?

HQD Tech Australia promises that all vapes sold are in good. But due to the long distance shipping, the battery or other accessories could be damaged. So if your disposable vape is heating up in an abnormal way, please stop vaping on it. Then turn to our customer service for a replacement.

COMPANY

What payment methods can I use to pay for my order?

We accept all debit/credit cards.

Large orders will be taken to an additional authentication screen in order to reduce the risk of fraud.

Any high risk orders will also be taken to an additional authentication screen to complete the purchase.

What should I do if I've been overcharged for my order?

If you were overcharged, please contact our CUSTOMER SERVICE TEAM for further help. Please understand your order number is required when contacting us.

How do I request a warranty?

Thank you for purchasing HQD products. Please carefully follow our warranty process to minimize any delays:

  1. Describe the problem with your item in detail: What happened? When? How?
  2. Please provide the security code of the product.
  3. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

 

NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above. Contact Us

How do I request a refund or make a return?
  1. Any used accessories cannot be refunded or returned due to hygiene reasons.
  2. Normally, we ship your orders within 24 hours from receiving the payment of the orders, so at any time before your order is shipped and you want cancellation of your order, we will refund all the money, excluding the transaction fees incurred.
  3. In case your order is shipped before you want a cancellation, please wait until the package is delivered to you. Once this is complete, contact us to arrange the return of the goods. Once the goods have been received, we will refund you your money deducting all the transaction fees, shipping costs or any other fees caused during the process. Please note that items must be sent back in their original packaging.