To ensure that shipments are fulfilled on time, it is important that you put your shipping address into our system correctly. We will not be held liable for delivery address that was incorrectly formatted according to Australia post’s standards. If you are unsure, please call Aus post or visit your local post office.
All orders will be shipped within 48 hours on a business day once the order has been received and is paid.
Shipping times: Australia post provides 3 options for shipping:
- Australia post Express post:
You may opt to upgrade to express post by selecting the express option. If you are ordering on Saturday night will you are having a bender, it will arrive the following week.
For express post please allow 1-3 Business days if you postal address lies within an express zone. You can check if you are within an express zone by clicking here
- Australia Post standard post for bulkier, heavier or larger quantities we will opt to use regular parcel post
For Australia Post standard post, please allow 1-5 Business days Australia Wide.
Coronavirus delivery updates webpage:
Australia Post regular post for smaller, lighter, or individual quantities we will opt to use regular registered post.
Timeframe for delivery is based on the speed of the letter network and can be up to 10 business days in some cases. We will provide a tracking number so you can track your item as it moves through the delivery network.
We hope to get your HQD vapes to you as soon as possible and will ensure this is done in a timely manner. For orders outside of Australia please use the contact us form so we can provide a customised postage rate that suits you. We hope you enjoy our HQD products and, if you have any further questions please do not hesitate to use the contact form on the ‘contact us’ page found here